Refund Policy

Effective Date: September 24, 2025

1. Overview

This Refund Policy explains the conditions and process for requesting a refund for IPTV services provided by Apollo Group TV Media Inc. (“Apollo Group TV”, “we”, “us”, or “our”). Our goal is to ensure transparency and customer satisfaction while maintaining fair business practices.

2. Refund Eligibility Period

  • 7-Day Refund Policy: Customers may request a full refund within seven (7) calendar days of their initial subscription purchase.

3. Conditions for Refund

  • Refund Request: You must contact our support team within the seven-day window. Include your full name, account details, and the reason for your request.

  • Non-Transferable: Refunds apply only to the original subscriber and cannot be transferred.

  • Payment Method: Refunds will be issued to the same payment method used at purchase.

  • Processing Time: Approved refunds may take 5–10 business days to appear in your account.

4. Non-Refundable Circumstances

  • Renewals: Refunds are not available for subscription renewals. Only first-time purchases are eligible.

  • Partial Refunds: No partial refunds will be issued for unused portions of a subscription after the seven-day period.

  • Technical Issues: If you encounter technical problems, please contact our support team. We aim to resolve any issues within our control before processing a refund.

5. Cancellation of Service

If you wish to cancel your subscription after the seven-day refund period, you may do so according to our Terms of Service. However, no refunds will be provided beyond the initial refund window.

6. Contact Information

For refund requests or related inquiries, please contact:

📧 Email: support@apollo-group-tv.com

7. Policy Amendments

Apollo Group TV Media Inc. reserves the right to update or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or notifying users.

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